Contact Support & Ts & Cs

Contact Raw Society:
Please allow up to 24 hours for a reply during busy periods.
Please find below our delivery, returns and exchanges information, contact details, and jeans washing instructions.

Delivery/Shipping Details

(UK) United Kingdom Priority Signed For Delivery - £5
Within 1-3 working days within England, Wales or Scotland, from date of dispatch.
Free Standard UK Delivery within 3 - 5 working days on all orders over £70. Free UK delivery will only apply when products are at normal selling price, not when a discount code is used.

(UK) Next Day Delivery DPD (UK) - £7.50
Next day delivery service is guaranteed next working day providing your order was made before 3pm. Next day delivery does not include orders made on Saturdays or bank holidays.

(Europe) Shipping Fully Tracked 3 - 5 working days shipping time - £14.99
For countries inside the EU.
Free European shipping on all orders over £99.

(Worldwide) Shipping DHL Fully Tracked 3 - 7 working days shipping time - £19.99
For all countries outside the EU. All International orders are sent via International Express Signed For service.
Free worldwide shipping on all orders over £99.
*Customs & Import Fees

EUROPE – All our European order are subject to no import charges.

USA – All orders under US$800 will not be subject to import tax. for more information, please check with the US Customs and Border Protection Department.

AUSTRALIA – All orders under AUS$1000 will be not be subject to import duties. This figure can vary depending on the value of the parcel, please check with the Department of Home Affairs for more information.

NEW ZEALAND - All orders under NZD$60 will not be subject to import duties. This figure can vary depending on the value of the parcel. You can get an estimate from the New Zealand Customs Service website.

General Returns Policy

We can accept items returned to us within 30 days from the date your order was dispatched. All items must be returned unworn, and as new, with the original tag still attached. All items must be returned to us as new before a refund or replacement is issued. Please do not tear the packaging; you are able to tear the packaging open. Returns with no packaging or destroyed packaging will not be accepted. Items must be returned to us in an unworn and unwashed condition, deemed fit for resale with all tags still attached. Please be very careful when trying products on. Please ensure not to leave marks on the product as we will not be able to exchange or provide a refund for any item returned to us with any marks or stains etc. Please inspect any item you order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given prior notice that an item is faulty. Delivery charges are non refundable unless the item purchased is faulty or incorrect. Items returned (as new) inside the 30 days will be issued with a refund.

Sale Item Returns

Please note any items purchased from our sale or using a discount code may only be exchanged for another size/product or a credit note for the same value. Refunds will not be given for any sale items.
I would like to exchange an item for something else

We will process your return within 3 working days of receipt. You will receive an email to confirm your return has been processed and your exchange dispatched.

I would like to return an item for a credit note or refund

We will issue your credit note/refund within 7 working days of receipt of your return. Once the credit note/refund has been processed by us, you will receive an email confirming. Please allow for the refund to be credited to your card by your bank or card issuer. Delivery charges are non refundable.

Washing Instructions: Please wash your jeans on a gentle wash in the machine at 30º, or hand wash.
I want to return an item to Raw Society

To return an item to us please download the returns form. 
Items must be returned to us in an unworn and unwashed condition, deemed fit for resale with tags still attached, and packaging as new.
Download Returns Form

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